CHALLENGES
Acquire new customers. I want to increase the attractiveness of the application by improving UX, simplifying key processes, and expanding value-added services (VAS).
Build engagement and loyalty. I want to simplify onboarding and servicing, enhance personalization, and better use the application to build customer relationships and support cross-sell.
Accelerate application development. I want to simplify application architecture and integrations in order to shorten change lead times and reduce development costs.
Increase regulatory resilience. I want to evolve the application architecture so it can respond more quickly to regulatory changes without placing excessive burden on delivery teams.
SERVICES
We help banks gradually develop their mobile application so that it plays a key role in customer relationships—without the need to replace the entire system.
What we deliver
We simplify onboarding (biometrics, eKYC), implement instant transfers and recurring payments, and integrate with Apple Pay, Google Pay, and BLIK.
The result
Faster application activation, more frequent use of the mobile channel, and higher customer retention—supporting greater cross-sell potential.
What we deliver
We enable process continuity across mobile, web, and branch channels without data loss—for example, an application started in mobile can be completed with an advisor.
The result
Higher conversion of sales processes, fewer abandoned applications, and lower servicing costs.
What we deliver
We integrate the application with CRM and scoring systems, implement real-time product recommendations, and deploy chatbots and voicebots to support self-service.
The result
Higher sales of relevant products, reduced servicing costs, and improved NPS.
What we deliver
We support banks in evolving application architecture toward a modular (microservices-based) model, enabling independent development and testing of new features.
The result
Shorter change implementation time, greater predictability of application development, and lower costs of maintenance and expansion.
What we deliver
We ensure compliance with PSD2, GDPR, and AML through built-in security components, without interfering with core banking systems.
The result
Reduced regulatory risk, smoother delivery of initiatives, and increased customer trust.
What we deliver
We integrate the application with CRM, scoring, AML systems, and fintech solutions via APIs.
The result
Easier introduction of new products, faster response to market changes, and expansion of the offering without risk to existing infrastructure.
In 2025, we launched a new mobile banking app for AlJazira Bank, serving both retail and corporate customers across the GCC region.
Results
Awards
Best Digital CX – Account Opening & Customer Onboarding (Digital CX Awards 2025, Saudi Arabia)
The app was rebuilt in a modular model and integrated with CRM, scoring, and payment systems. This gave the bank the ability to launch new products quickly without costly IT projects—while customers rated the solution as one of the best in the region.
PARTNERSHIP
Expert discussion
We discuss the current state of the application and how it supports business goals and user expectations.
Assessment & workshops
Together, we analyze UX challenges, technology constraints, and business needs. No obligation—with tangible value.
Change proposal
We prepare a modernization proposal to support further development and improve the effectiveness of the mobile channel.
Filip Wachowiak
Business Development Manager
