We help insurers redesign processes and systems, building durable foundations for new sales, service, and claims models. By combining flexible technology with proven components, we enable change to be introduced safely across products, processes, and distribution channels.
Mature, enterprise-class insurance implementations
Architecture aligned with regulations and supervisory requirements
Technology embedded directly in business processes
CHALLENGES
SERVICES
Based on insurance carriers priorities, we focus on the areas that have the greatest impact on their day-to-day operations.
We design and streamline insurance processes to make digitalization and automation practical and effective, with a focus on underwriting, claims handling, and settlements. Processes are designed end to end, driven by data and clear decision rules, and adapted to the existing operating architecture.
The result is shorter cycle times, lower operating costs, and more predictable, scalable processes. Day-to-day operations remain stable, while regulatory requirements continue to be met.
We bring customer, policy, and claims data into a single, consistent source that can be used directly in operational processes as well as in business and regulatory decision-making. Data definitions and interpretation rules are standardized, removing the need for manual reconciliation across systems and teams.
As a result, data is used directly in underwriting, claims handling, and reporting, including AI-enabled solutions. Parallel data creation in spreadsheets, reports, and local tools is eliminated, improving decision quality and reducing operational risk.
We design experiences for customers, agents, and brokers around the most important moments in insurance processes. Particular attention is given to claims handling, case status visibility, communication, and service predictability. We focus on changes that can be implemented systemically, without increasing operating costs or adding pressure to service teams.
Service delivery is based on a clearly defined case flow, enabling control over statuses, timelines, and communication. This allows for shorter turnaround times and improved SLAs through automation and the use of data, rather than through team expansion.
We support insurers in developing processes, systems, and architecture by aligning business goals with operational, regulatory, and technology realities. Our focus is on areas where poor decisions have the greatest impact on cost, risk, and operational stability.
Decisions are guided by measurable impact on processes and costs. Strategy is translated into initiatives and roadmaps that can be safely implemented within the existing organizational and system environment.
We support changes to products, processes, and systems by incorporating regulatory, audit, and risk management requirements from the earliest stages of policy terms definition, underwriting decisions, and claims handling. This approach embeds compliance directly into process logic, rather than addressing it only during controls or audits.
Underwriting and claims decisions are traceable and defensible, while data used in operational processes remains consistent across the organization. As a result, the evolution of the offering does not introduce regulatory risk or create compliance bottlenecks.
We design applications for customers, agents, and adjusters that are directly integrated with insurance processes and core systems. We focus on self-service capabilities covering key stages of case handling—from claim submission through settlement—that meaningfully reduce call center workload.
Applications are designed as part of everyday insurer operations. They are production-ready and integrated with core processes, rather than built as demonstrative solutions that require additional manual effort.
ADVISORY
We work with insurers on initiatives of high complexity and business accountability, where operational risk, regulatory requirements, and long-term solution sustainability are as critical as the technology itself.
Our engagement focuses on initiatives where change must be deliberate, resilient, and safe to evolve over time.
We ensure measurable solution quality across insurance processes, supporting stable system operations, predictable customer service, and ongoing regulatory compliance.
We deliver change step by step, at a pace aligned with the organization. Delivery remains predictable in terms of cost and operations, helping maintain process stability and effective risk control.
We introduce innovation where it solves real business problems—without increasing operational or regulatory risk. Solutions are embedded in processes and data so they work in production, not just in pilots.
Some of our solutions are built on Altkom Insurance Suite (AIS), a modular platform that supports core insurance processes across products, policies, and claims.
AIS is modular by design. Individual components can be implemented independently and integrated into the existing system landscape, enabling process evolution without a full system replacement.
PARTNERSHIP
Consultation
Make an appointment to demo the system and speak to someone with experience in the insurance industry.
Workshop
Share all your needs and expectations during the initial workshops.
Tailor-made offer
Receive an offer and decide if you want to implement and develop systems together with us.
Filip Wachowiak
Business Development Manager
FAQ
Companies face rising customer expectations for personalization, process automation, cost reduction, and the implementation of omnichannel strategies.
