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9 min reading
When SLAs don't deliver: the gap between IT stability and real customer protection in finance
Most financial institutions measure SLA levels and can demonstrate that their systems operate within agreed parameters. On paper, everything checks out: availability is high, response times stay within limits, reports are complete. And yet, one question keeps resurfacing, often without a clear answer: could the customer actually use the service at the moment they needed it?
Kamil Młodystach



