Łukasz Rauer

Head of Insurance Unit

For over 20 years associated with developing and implementing software, consulting in the field of technology, as well as IT projects for the financial market, including large enterprises. For many years he worked as a project manager and project teams leader. He perfectly knows both classic and agile methodologies. Thanks to his programming experience, he understands the processes related to software development and the challenges behind them.

Written by: Łukasz Rauer

30/01/2026 |
19 min reading
Growing supervisory pressure is leading many insurance undertakings into a recurring scenario: manual reconciliations, ad hoc adjustments, and heavy involvement of teams with every change in requirements. Areas such as operational resilience, financial reporting, and risk management repeatedly expose the same weaknesses: fragmented data, inconsistent processes, and the absence of a single, coherent view of the business.
Łukasz Rauer
17/12/2025 |
12 min reading
It is hard to find an industry that relies more on long-term customer relationships than insurance. And yet this is precisely where many critical decisions related to retention, sales, or customer service are still based on gut feeling rather than hard data. In an environment where every percentage point of churn translates into multimillion-dollar financial impact, acting “by intuition” becomes a risk companies can no longer afford. Next Best Action changes this equation: it makes it possible to move from intuition to predictable, measurable, and scalable decisions taken exactly at the moment when they deliver the highest value.
Łukasz Rauer
11/04/2025 |
9 min reading
Will artificial intelligence fuel technological progress in the insurance sector or prove nothing more than a passing fad? It is hard to say what the future might bring, but one thing is certain: AI-based solutions are growing in popularity and importance. Data show that 75% of all insurance companies already focus on IT growth, investing mainly in projects tapping the power of artificial intelligence and machine learning.
Łukasz Rauer
18/02/2025 |
12 min reading
Research indicates that as many as a third (31%) of insurance company customers are not fully satisfied with their claims handling experience. Among these dissatisfied customers, six out of ten (60%) pointed to issues with the speed of claims processing and 45% highlighted difficulties with the claims closure process. For insurance companies, such a perspective means that the claims settlement process – which is one of the most costly and critical areas of insurers’ operations – still holds great potential to improve both financial performance and customer experience quality.
Łukasz Rauer
11/02/2025 |
7 min reading
Insurance companies face a challenge – although the number of insurance complaints on the Polish market has not shown a clear upward trend in recent years, demanding regulations and technological advances indicate that traditional management methods are becoming insufficient. Customers expect quick responses, while non-compliance with regulations can lead to serious consequences. Is there a way to improve the quality of service and meet legal requirements at the same time? Artificial intelligence (AI) offers break through solutions – by automating complaints processes, it helps insurers operate more efficiently, build customer trust and gain a competitive advantage.
Łukasz Rauer
05/11/2024 |
9 min reading
Digital transformation in the health insurance sector is ushering in a new reality, where even the costliest processes can begin to generate revenue. McKinsey estimates that optimising administrative costs through automation can lead to savings of 15-40% for insurers. In this article, we examine how insurers can start profiting from the appointment scheduling process by investing in technologies that streamline patient service, enhance customer satisfaction and reduce costs, while simultaneously improving the quality and accessibility of healthcare.
Łukasz Rauer
17/04/2024 |
6 min reading
Altkom Software has been around for more than 25 years and, since the beginning, it has specialised in projects specifically targeted at insurance companies. A large proportion of our portfolio has focused on core solutions, workflow engine deployments and reporting tools for the insurance industry.
Łukasz Rauer
28/12/2023 |
11 min reading
Claims automation is becoming a critical pillar of digital transformation in the insurance industry. By leveraging modern IT solutions such as artificial intelligence (AI), machine learning, OCR, chatbots, and workflow automation platforms, insurers can significantly streamline the claims handling process, reduce claim cycle times, and lower operational costs. Automated claims intake, document processing, and decision support systems improve data quality, enable scalable operations, and enhance customer experience across digital channels. This article explores how end-to-end claims automation solutions are reshaping insurance operations and delivering measurable business value through intelligent, technology-driven claims management.
Łukasz Rauer