Crédit Agricole Towarzystwo Ubezpieczeń has worked with Altkom Software over many years now and we have always had a very high opinion of their expertise and the quality of their solutions. The platform was deployed on time and in accordance with all our requirements.
Insurance sales launched in 2 months, with no changes to the core system
OUTCOMES
Results of partnership
Launched in
just 2 months
The online sales channel was delivered in eight weeks, including configuration, UX/UI design and integration with the payment gateway.
Expanded customer
reach
The solution enabled sales to customers outside existing bank channels, increasing distribution effectiveness.
Lower customer
acquisition costs
A simplified purchasing journey improved conversion and reduced acquisition costs by several dozen percent.
PROJECT
Genesis and business expectations
Crédit Agricole Insurance approached Altkom Software with a clear goal: to quickly launch a new digital sales channel for travel insurance. The solution had to operate independently from existing core systems, while being fully integrated with online payments.
The aim was to enter a new market segment before the summer holiday season, with minimal risk and without costly IT involvement.
Like many established insurance providers, Crédit Agricole Insurance operates within a tightly integrated product and sales environment. Changes to distribution channels often require significant time and investment. A flexible, low-risk solution was needed to quickly validate a new business direction.
PROJECT TIME
Since 2016 (with ongoing support)
INDUSTRY
Insurance
COUNTRY
Poland
SERVICES AND SOLUTIONS
TECHNOLOGIES
Java
Spring
Angular
RabbitMQ
PostreSQL
Kubernetes
Docker
Kafka
Tomcat
Oracle
The client
Who have we helped?
Crédit Agricole Insurance is part of the international Crédit Agricole Group – one of the largest banking groups in Europe. The company offers a wide range of insurance products to individual and business customers.
REQUIREMENTS
Business challenges
- Enter new market segments without changing the core system
- Deliver a working sales channel within a matter of weeks
- Enable sales to customers outside the bank’s existing base
- Minimise operational and technology-related risks
- Complete the implementation without using internal IT resources
- Ensure full business control over product offerings and the sales journey
ACTIONS
Project execution process
We started by analysing the client’s business needs and system limitations. Together, we defined the portal’s functionality, integration requirements, and visual design based on brand guidelines.
SOLUTION
Scope and delivery model
Altkom Software delivered a digital insurance sales platform tailored to Crédit Agricole Insurance’s needs, built on the flexible architecture of Altkom Insurance Suite.
The new sales channel was designed as a public online portal, accessible to all users, including non-customers. The purchase process was reduced to just a few intuitive steps, ensuring speed, convenience, and a high conversion rate.
Thanks to the use of prebuilt AIS modules, the implementation timeline was significantly reduced, and a scalable environment was established to support further development. Product and pricing configuration is now fully managed by business teams, enabling rapid testing and independent rollout of new offerings, without the need for IT involvement.
The direct sales platform became a powerful new acquisition channel, supporting marketing initiatives and meeting the expectations of modern consumers who value speed, ease of use, and full online accessibility.
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